Industry Solutions
Hire industry virtual assistant talent who know your vocabulary.
In some businesses a general assistant spends the first month learning the words. A front desk talks about referrals and eligibility. An IT team talks about provisioning and licenses. A roofer talks about estimates and adjusters. These roles skip that month.
Free consultation. Working with businesses in the USA, UK, Canada, UAE and Australia.
Three industries, three vocabularies
What each specialist already knows, and where they stop
Each role has a clear edge. We set it with you before anyone starts.
Healthcare
Healthcare Virtual Assistant
- Appointment scheduling
- Patient reminders
- Insurance eligibility checks
- Referral and prior authorization paperwork
Administrative work only, so your clinical team can stay with patients.
Stays with you: Clinical advice, treatment decisions and sharing clinical findings stay with licensed staff. If the assistant will see patient information, a Business Associate Agreement and privacy training come first. Confirm the details with your compliance officer.
IT
IT Administrative Support Assistant
- Account provisioning requests
- License tracking
- Onboarding and offboarding checklists
- Vendor renewals
The routine admin around your systems, tracked and chased to the end.
Stays with you: Removing or changing access needs someone on your team with authority. The assistant keeps the checklist and follows up, but does not make access changes alone.
Roofing
Roofing Virtual Assistant
- Estimate follow-up
- Insurance claim paperwork
- Crew scheduling
- Review requests after a job
A common follow-up rhythm for open estimates is 48 hours, five days, then two weeks. Roofing software such as JobNimbus or AccuLynx is worth naming on the consultation.
Stays with you: Pricing a job, negotiating a claim and signing off on finished work stay with you.
The talent
Pick the specialist for your trade
Healthcare Virtual Assistant
Good fit if: Front-desk admin, scheduling and insurance follow-ups are crowding out patient time.
See the Healthcare Virtual Assistant role
Dental Virtual Assistant
Good fit if: Scheduling, insurance verification and recall calls are crowding out chair time.
See the Dental Virtual Assistant role
Insurance Virtual Assistant
Good fit if: Quote intake, renewal follow-up and policy paperwork are piling up between client calls.
See the Insurance Virtual Assistant role
Legal Virtual Assistant
Good fit if: Calendaring, client intake and case file admin take time away from casework.
See the Legal Virtual Assistant role
IT Administrative Support Assistant
Good fit if: Accounts, licenses and vendor admin keep pulling your engineers away from real work.
See the IT Administrative Support Assistant role
Roofing Virtual Assistant
Good fit if: Quotes, crew schedules and follow-ups slip while you are up on a roof.
See the Roofing Virtual Assistant role
Everyone on your shortlist has been interviewed, skills-tested, reference-checked and English-tested. How vetting works.
Why hire
Why specialists start faster
A general assistant can learn any of this. A specialist already has.
- 1
Less explaining
A specialist already knows what an eligibility check, a license audit or an adjuster visit is.
- 2
Clear limits from day one
Roles that touch patient or access data come with the edges set before anyone starts.
- 3
Tools you already use
We look for people who have worked in your kind of software, from practice systems to roofing platforms.
- 4
Your team stays on the real work
Clinicians treat, engineers build and crews roof. The admin goes to someone else.
Skills
What we look for in an industry assistant
Each role has its own skills, so the list below mixes all three.
Healthcare scheduling and reminders
Booking, confirming and rescheduling appointments, and sending reminders.
Insurance and referral paperwork
Administrative support on eligibility checks and referral or prior authorization forms.
Account and license admin
Tracking requests, seats and renewals in tools such as Microsoft 365, Google Workspace and Okta.
Onboarding and offboarding checklists
Chasing every step to completion with the right owner.
Estimate follow-up
Tracking open quotes and following up on a set rhythm.
Claim and crew coordination
Photo uploads, adjuster appointments and crew calendars, in software such as JobNimbus or AccuLynx.
Software your assistant can work in
- Microsoft 365
- Google Workspace
- Okta
- Jira
- JobNimbus
- AccuLynx
- Google Calendar
- Zoom
Names show software your assistant can work inside, not official partnerships.
Plans
Part-time or full-time for your industry role
Volume of appointments, requests or jobs is the best guide.
Part-time
Suits a small practice, IT team or roofing crew with steady admin. About 20 hours a week, from $700 a month.
Full-time
Fits a busy front desk, a growing IT team or a company running several crews. 40 hours a week, from $1,400 a month. Roles that need deeper expertise start at $1,300 part-time.
Getting started
Your first 30 days with an industry specialist
- Week 1
1.Scope and limits
We agree exactly what the assistant can and cannot touch, and put in place any agreements your industry requires.
- Week 2
2.Shadowing
They work through your first tasks while you review each one.
- Week 3
3.Routine tasks
Reminders, checklists and follow-ups run on a schedule.
- Week 4
4.Own the loop
A weekly summary arrives, along with a list of what to hand off next.
An example timeline, not a contractual one.
Before you hire
Four mistakes to avoid when you hire for an industry role
These matter more here, because the work touches things with rules attached.
- 01
Skipping the paperwork
If patient or customer data is involved, sort out agreements and access before day one.
- 02
Giving admin rights to start
Keep access to what the task needs and nothing wider.
- 03
Treating a specialist as a licensed professional
They support the work. Licensed decisions stay with your licensed people.
- 04
One role for three jobs
Front desk, IT admin and crew scheduling are different jobs. Hire for the biggest one first.
Illustrative example
What it can look like
A small practice spends its mornings on reminders, eligibility checks and phone tag. After a few weeks with a healthcare assistant working inside agreed limits, the front desk is calmer and the clinicians are interrupted less.
A composite example, not a specific client.
If your assistant will see patient information, a BAA is normally part of the arrangement, along with privacy training. Ask your compliance officer or counsel what applies to you, and tell us on the consultation so we scope the role around it.
Not on their own. Account changes should be made by someone you have authorized. The assistant keeps the checklist, raises the request and follows up until it is done.
They handle the paperwork flow: uploading photos, scheduling the adjuster visit, tracking payments and keeping the homeowner updated. They do not negotiate the claim.
A general assistant can do many of these tasks, but you will spend the first weeks explaining terms and tools. If your work has its own vocabulary, a specialist starts faster.
We would not suggest it. The vocabulary and tools differ, and the value of a specialist is knowing one area well.
You decide what the assistant can open, and we put the limits in writing before anyone starts. Tell us on the consultation what rules apply to you.
Hiring for something else?
Ready to hand off the work you keep putting off?
Share the role and get your shortlist within 24 hours, or talk to our team first.
