Ecommerce Operations
Hire ecommerce virtual assistant talent to run the back office.
A store gets busy in small ways: a return to approve, a listing with the wrong variant, an order that needs a tracking update. None of it is hard, but it adds up, and it tends to land on the owner after dinner.
Free consultation. Working with businesses in the USA, UK, Canada, UAE and Australia.
The talent
Pick the person your store needs
Shopify Virtual Assistant
Good fit if: Your store is on Shopify and you want orders, refunds and customer emails handled every day.
See the Shopify Virtual Assistant role
Product Listing Specialist
Good fit if: Your catalog keeps growing and each new product needs images, variants, SKUs and a decent description.
See the Product Listing Specialist role
Ecommerce Social Media Assistant
Good fit if: You have products worth posting about and nobody to make sure it happens.
See the Ecommerce Social Media Assistant role
Everyone on your shortlist has been interviewed, skills-tested, reference-checked and English-tested. How vetting works.
A week in your store
How the work can be split across a week
An example, not a rule. Your own week will look different, and we set it up with you on the first call.
Monday
- Weekend orders checked, refunds and cancellations processed
- Shipping updates sent to customers who are waiting
- Customer emails answered
Tuesday
- New products added with images, variants and SKUs
- Descriptions tidied so they read the same across the store
Wednesday
- Stock levels checked against what is on the shelf
- Supplier and fulfillment emails followed up
Thursday
- Discount codes set up for the weekend sale
- Posts written and scheduled for the week ahead
Friday
- Returns and exchanges closed out
- A short note on what sold, what ran out and what is waiting on you
Stays with you: Your assistant works inside the store and its apps. Theme changes and custom code are usually a developer's job, so tell us up front if you need that as well.
Why hire
Why store owners hire a back-office assistant
Most owners start by doing everything. At some point the store needs more hours than the owner has, and the first things to slip are the dull ones.
- 1
Your evenings come back
Order emails, returns and listing fixes pile up after hours. An assistant handles them in your agreed hours, so the store keeps moving while you are away from it.
- 2
Customers get quicker answers
Slow replies cost sales and reviews. A named assistant who knows your policies answers consistently and in your tone.
- 3
Your catalog stays clean
Wrong variants, missing images and thin descriptions cost sales without anyone noticing. Someone responsible for listings catches them before customers do.
- 4
You pay one flat monthly rate
No hourly invoice that changes with every busy week. We handle the contract and the cross-border payment, and confirm your rate before you hire.
Skills
Skills we match for in an ecommerce assistant
These are the things we look for and test before a candidate reaches your shortlist.
Store administration
Adding and editing products, collections, discounts and orders inside Shopify or a similar platform.
Order and return handling
Refunds, cancellations, exchanges and shipping updates, following your policy.
Customer support
Clear, kind replies in your voice, through your inbox or a help desk such as Gorgias or Help Scout.
Product data
Titles, variants, SKUs and descriptions that follow one consistent format.
Inventory tracking
Keeping stock sheets and supplier orders in step with what is on the shelf.
Content and scheduling
Writing captions and scheduling posts, with graphics made in Canva.
Software your assistant can work in
- Shopify
- Gorgias
- Help Scout
- Canva
- Google Sheets
- Stripe
- PayPal
- Slack
Names show software your assistant can work inside, not official partnerships.
Plans
Part-time or full-time for your store
Start with the hours the work needs now. You can change plans as the store grows.
Part-time
A good start when you run one store and the work is orders, returns and listings. About 20 hours a week, from $700 a month.
Full-time
Better when you ship daily, sell on several channels or want cover across a full shift. 40 hours a week, from $1,400 a month.
Getting started
Your first 30 days with a store assistant
- Week 1
1.Access and examples
You share store access, your return policy and three examples of listings and replies you like.
- Week 2
2.Supervised work
Your assistant handles orders and emails while you review a sample each day.
- Week 3
3.A wider scope
Listings and inventory checks join the routine, and the feedback gets shorter.
- Week 4
4.Own the routine
A weekly summary arrives on its own, and you decide what to hand off next.
An example timeline, not a contractual one.
Before you hire
Four mistakes to avoid when you hire for a store
Most of them come from handing over too much too fast.
- 01
Giving admin access on day one
Start with the access the first tasks need, share it through a password manager, and widen it as trust builds.
- 02
Skipping written policies
A one-page document with returns, shipping times and discount rules saves you from answering the same question twice.
- 03
Starting with the whole catalog
Begin with one product type. Check the first ten listings before you hand over the next hundred.
- 04
Expecting a developer
An assistant runs the store. If you also need theme changes or custom code, hire for that separately.
Illustrative example
What it can look like
A founder selling home goods spends most evenings clearing order emails and fixing product pages. After a few weeks with a Shopify assistant, the inbox is answered by morning, new products go live on a set day each week, and the evenings go to supplier calls and product ideas.
A composite example, not a specific client.
Usually not. Their work is running the store: products, orders, refunds and customer emails. Theme edits and custom code are a developer's job. If you need both, say so on the consultation and we will scope it.
Tell us what you use, whether that is Shopify, a help desk such as Gorgias or Help Scout, or a plain spreadsheet. We match you with someone who has worked in it, and you decide what they can see or change.
Start with one product type and a written example of a good listing. Check the first ten, give feedback, then widen the scope. A listing specialist follows a template well, which is why the example matters.
If the work is orders, listings and posts for one store, part-time is a sensible place to start. Move to full-time when the task list fills the day. We confirm your rate before you hire.
Yes, in your tone and within the policies you share. Anything sensitive, such as a chargeback or an angry review, comes to you first.
You decide what the assistant can open. Share logins through a password manager, turn on two-factor authentication where you can, and remove access whenever the work ends.
Hiring for something else?
Ready to hand off the work you keep putting off?
Share the role and get your shortlist within 24 hours, or talk to our team first.
