Ecommerce Social Media Assistant
Hire an ecommerce social media assistant so your products get posted.
Most stores have products worth posting about and nobody who has the time. An ecommerce social media assistant keeps your channels active: planning, scheduling and replying, so the brand stays visible between launches.
Free consultation. Working with businesses in the USA, UK, Canada, UAE and Australia.
What they do
What an ecommerce social media assistant takes off your plate
A content calendar
Posts planned weeks ahead around launches, sales and seasons.
Scheduling across channels
Content queued for Instagram, TikTok, Pinterest and Facebook at the right times.
Simple graphics and Stories
Templates built and reused in Canva so everything looks like your brand.
Comment and message replies
Questions answered in your brand's voice, with sales questions pointed to the store.
Creator and gifting logistics
Shipments to creators logged and follow-ups sent so nothing gets lost.
A weekly performance note
What got attention, what did not and what to try next.
How it works
How a social media assistant's week can run
An example for a store posting a few times a week.
Start of the week
The calendar is checked against your launches and the week's posts are finalized.
Daily
Comments and messages answered, and anything unusual flagged to you.
Midweek
Next week's content is drafted for your approval.
Friday
A short note on what performed and what to change.
Software
Platforms a social media assistant can work in
Channels
- TikTok
Scheduling
- Meta Business Suite
- Later
- Buffer
- Planoly
Design and tracking
- Canva
- CapCut
- Google Sheets
Names show software your assistant can work inside, not official partnerships.
Who hires
Who hires an ecommerce social media assistant
Stores that post in bursts
Activity spikes around launches and then goes quiet for weeks.
Founders who handle social themselves
Posting is eating into time that should go to the product.
Brands working with creators
Gifting, shipping and follow-up need someone to keep track.
Vetting
What we look for in a social media assistant
Everyone on your shortlist has been interviewed, skills-tested, reference-checked and English-tested. How vetting works.
A feel for brand voice
Replies and captions that sound like your store.
Reliability
Posts that go out on the day they were planned.
Basic design sense
Clean graphics from templates, without needing a designer for each post.
Good judgment on replies
Knowing which comments to answer and which to pass to you.
Stays with you: You provide the photos and videos, and decisions about paid advertising and major brand changes stay with you. The assistant publishes and replies within the guidance you set.
Before you hire
Mistakes to avoid when you hire one
- 01
No supply of content
An assistant cannot post what does not exist. Agree how photos and videos reach them each week.
- 02
No reply guidelines
Write down how to handle complaints, returns questions and price questions before comments arrive.
- 03
Posting everywhere at once
Start with the one or two channels where your customers are and add more later.
Usually you supply the photos and videos, and the assistant plans, edits simple graphics and publishes them. Tell us if you also want help producing content and we will scope it.
Yes, in your brand's voice and within guidelines you write. Complaints and anything sensitive come to you.
Instagram, TikTok, Pinterest and Facebook are the usual ones for stores. Name yours on the consultation and we match you with someone who has used them.
They can keep track of shipments, messages and follow-ups, so gifting does not depend on someone remembering.
A part-time assistant starts at $700 a month and a full-time assistant at $1,400. We confirm your rate before you hire.
More in Ecommerce Operations
Ready to hand off the work you keep putting off?
Share the role and get your shortlist within 24 hours, or talk to our team first.
