Shopify Virtual Assistant
Hire a Shopify virtual assistant to run your store day to day.
A Shopify store needs attention every day: orders to check, emails to answer, a product that sold out an hour ago. A Shopify virtual assistant takes the daily running of the store so you can spend your time on products and marketing.
Free consultation. Working with businesses in the USA, UK, Canada, UAE and Australia.
What they do
What a Shopify virtual assistant takes off your plate
Orders and shipping updates
New orders checked, problems flagged and tracking updates sent to customers who are waiting.
Refunds, cancellations and exchanges
Handled to your policy, with anything above a limit you set coming to you first.
Customer emails
Order questions and delivery queries answered in your tone, in your inbox or help desk.
Products, collections and discounts
New products added, prices changed and discount codes set up for a sale.
Inventory and supplier follow-up
Stock checked against what is on the shelf and supplier emails chased.
A weekly store summary
What sold, what ran out and what is waiting on you, in one short note.
How it works
How a Shopify assistant's week can run
An example. Your own week will follow your sales pattern.
Every morning
Overnight orders reviewed, urgent customer emails answered first.
Midweek
Products added or updated, and inventory checked against the shelf.
Before a sale
Discount codes and collections prepared for your approval.
Friday
Returns closed out and the weekly summary sent to you.
Software
Platforms a Shopify assistant can work in
Store
- Shopify
- Stripe
- PayPal
Customer support
- Gorgias
- Help Scout
- Zendesk
Shipping and returns
- ShipStation
- Shippo
- Loop Returns
- AfterShip
Email marketing
- Klaviyo
- Mailchimp
Names show software your assistant can work inside, not official partnerships.
Who hires
Who hires a Shopify virtual assistant
Solo store owners
You do everything yourself and the daily admin is crowding out the work that grows the store.
Brands moving from side project to full-time
Order volume has outgrown evenings and weekends.
Stores with seasonal peaks
Order and email volume jumps around holidays and sales, and you need extra hands you can rely on.
Vetting
What we look for in a Shopify assistant
Everyone on your shortlist has been interviewed, skills-tested, reference-checked and English-tested. How vetting works.
Fluency in store admin
Comfort with products, variants, collections, orders and discounts inside Shopify.
Care with money
Refunds and cancellations need a steady hand and a habit of double-checking.
A good written tone
Customer emails that sound like your brand, not a script.
Following a process
Willingness to work from your written policies and ask when something is not covered.
Stays with you: Theme design and custom code are a developer's work, and pricing and promotion strategy stay with you. Tell us up front if you need theme changes as well.
Before you hire
Mistakes to avoid when you hire for a store
- 01
Sharing the owner login
Create a staff account with only the permissions the first tasks need, and widen it as trust grows.
- 02
No refund rules in writing
Set what the assistant can refund alone and what comes to you, so nobody has to guess.
- 03
Changing the whole catalog at once
Start with one collection and check the first few edits before you hand over more.
Usually not. Their work is running the store: products, orders, refunds and customer emails. Theme edits and custom code are a developer's job. If you need both, say so on the consultation and we will scope it.
Yes, within limits you set. A common approach is to let the assistant refund small amounts under your policy and send anything larger to you.
Add them as a staff account with limited permissions rather than sharing your owner login, store shared credentials in a password manager, and remove access when the work ends.
Tell us the apps you use for support, shipping, returns and email. We look for someone who has worked in them and give you a shortlist to interview.
A part-time assistant starts at $700 a month and a full-time assistant at $1,400 a month. You pay one flat rate, and we confirm it before you hire.
More in Ecommerce Operations
Ready to hand off the work you keep putting off?
Share the role and get your shortlist within 24 hours, or talk to our team first.
