Property Management VA
Hire a property management virtual assistant so tenant requests never pile up.
Property management runs on small, constant messages: a rent reminder, a leaking tap, a lease question. They are routine, but they arrive all day. A property management virtual assistant handles that flow and passes the judgment calls to you.
Free consultation. Working with businesses in the USA, UK, Canada, UAE and Australia.
What they do
What a property management VA takes off your plate
Rent reminders
Friendly messages sent a few days before rent is due, and follow-ups on late payments.
Maintenance intake
Requests logged, tenants updated and vendors contacted so repairs get moving.
Tenant messages
Routine questions answered from your guidelines, with anything unusual escalated.
Applications and move-ins
Applications tracked and move-in and move-out paperwork collected.
Lease renewals
Renewal dates tracked, reminders sent and signed documents filed in the right place.
Owner updates
Short, regular summaries for property owners on repairs, rent and vacancies.
How it works
How a property management VA's month can run
An example for a manager with a mix of long-term rentals.
Before the 1st
Rent reminders go out to every tenant.
Daily
New maintenance requests are logged, acknowledged and sent to the right vendor.
Weekly
Open repairs are chased and tenants told where things stand.
Monthly
Owners receive a summary and upcoming lease renewals are flagged.
Software
Platforms a property management VA can work in
Property management software
- AppFolio
- Buildium
- Rent Manager
- TenantCloud
Documents and signing
- DocuSign
- Google Workspace
- Dropbox
Communication
- Zoom
- Slack
Names show software your assistant can work inside, not official partnerships.
Who hires
Who hires a property management VA
Landlords with several units
Tenant messages take up more of your day than the properties themselves.
Small property management companies
You are growing and the front-office work is outpacing your team.
Short-term and mid-term rental hosts
Guest messages, turnovers and cleaners need coordination.
Vetting
What we look for in a property management VA
Everyone on your shortlist has been interviewed, skills-tested, reference-checked and English-tested. How vetting works.
A calm, polite tone
Tenants contact you when something is wrong, and the reply sets the tone.
Process discipline
Following your response guidelines every time, including when to escalate.
Software skills
Comfort in property management platforms and with ledgers and documents.
Discretion
Tenant details treated as private.
Stays with you: Screening decisions, evictions, legal notices and fair housing compliance stay with you or your counsel. The assistant handles routine admin and escalates anything that needs judgment.
Before you hire
Mistakes to avoid when you hire one
- 01
No escalation rules
Write down what the assistant can answer alone and what must come to you, such as emergencies and legal questions.
- 02
Letting screening run unchecked
Fair housing rules apply to every applicant decision. Keep the decision with you and use the assistant to collect documents.
- 03
Mixing it with deal work
Rentals and sales run on different loops. If you do both at volume, plan for two roles.
Yes. Tell us which platform you use and we match you with someone who has worked in it. You decide what they can see and change.
You set the rules. A common arrangement is that emergencies go straight to you or your on-call vendor, and the assistant logs and follows up afterward.
They can collect applications and documents and keep track of them. The screening decision stays with you, because fair housing rules apply to it.
Yes, using wording you approve. Anything beyond a reminder, such as a formal notice, goes through you or your counsel.
A part-time assistant starts at $700 a month and a full-time assistant at $1,400. We confirm your rate before you hire.
Ready to hand off the work you keep putting off?
Share the role and get your shortlist within 24 hours, or talk to our team first.
